Customer Experience Manager
Core
Own and evolve the customer experience strategy, roadmap, and KPIs for Telenor Business, acting as the voice of the customer to influence business priorities and drive end-to-end journey improvements.
Role type
Customer Experience Manager (Strategy & Transformation)
Builds
Customer experience strategy, roadmaps, and improved customer journeys across products, services, and channels for Telenor Business.
Domain
Telecommunications / B2B Business Services
Deliverable
product features
Required skills
Customer journey development, customer interview facilitation, data analysis, stakeholder management, change management, strategic planning, KPI definition, workshop facilitation
Preferred skills
Experience in management consulting, service design, or business development
Technologies
None stated
Responsibilities
Own and evolve the customer experience strategy, roadmap, and KPIs; Develop and improve the end-to-end customer journey; Use customer interviews and data to identify needs and pain points; Turn insights into actionable priorities and drive implementation; Follow up on CX performance and present insights to management; Drive adoption of customer-centric behaviors across the organization.
Seniority
Mid-Senior, hands-on IC with strategic ownership
