Senior Product Manager, Voice
Core
Lead product strategy and execution for Jobber's Voice AI products, specifically the 'Receptionist' feature, to help small service businesses manage calls, book jobs, and automate follow-ups.
Role type
Senior Product Manager (Voice AI / Revenue Line)
Builds
Voice AI products (Receptionist) that answer calls, take messages, book jobs, and execute actions within the Jobber platform for home service businesses.
Domain
SaaS for Home Services (Landscaping, HVAC, Plumbing, Cleaning) + Voice AI / Telephony
Deliverable
production ML models | product features
Required skills
Revenue line ownership (attach rate, pricing, packaging), shipping production LLM/ML features, technical depth in AI architecture (models, prompts, pipelines), senior product management, roadmap definition, customer data synthesis
Preferred skills
Telephony/contact center tech (SIP, IVR, call routing), consumer conversational products, vertical SaaS, scaling products from 0 to 1
Technologies
LLM, ML, Voice AI, Telephony (SIP, IVR)
Responsibilities
Define and execute roadmap balancing short-term wins with long-term innovation, synthesize market/regulatory/customer data into product decisions, prioritize user and business impact, collaborate with Voice AI/telephony experts, act as voice of the customer, set foundation for multi-product communications strategy
Seniority
Senior, hands-on IC