Technical Account Manager
Core
Serve as the primary technical resource for a focused portfolio of 4-7 strategic banking clients, driving platform adoption, utilization, and technical optimization.
Role type
Senior Technical Account Manager
Builds
Banking AI platform (Glia) for community and regional financial institutions
Domain
Fintech / Banking AI / Contact Center as a Service (CCaaS)
Deliverable
client delivery
Required skills
Technical account management, solutions architecture, complex troubleshooting, system integration management, performance analytics, CCaaS solutions, SIP technologies, REST APIs, WebRTC, Web Sockets, mobile technologies (Swift, Java, Kotlin), stakeholder management
Preferred skills
Experience in Contact Center as a Service (CCaaS) solutions, SIP expertise
Technologies
Jira, QuickSight, Salesforce
Responsibilities
Drive platform adoption and growth through Account Team collaboration; Build strategic relationships with customer IT teams and internal stakeholders; Lead complex troubleshooting and provide proactive technical guidance; Monitor and maintain system integrations and security configurations; Design and implement efficient configuration and routing strategies; Analyze performance metrics to improve productivity and efficiency
Seniority
Senior, hands-on IC
