Senior Business Architect
Core
Create exceptional client and advisor experiences by bridging business strategy with execution, improving end-to-end customer journeys, and driving enterprise-wide capability roadmaps.
Role type
Senior Business Architect (Customer Experience & Strategy)
Builds
Customer journey maps, capability roadmaps, experience design frameworks, and strategic solution analyses.
Domain
Financial Services / Business Architecture / Customer Experience
Deliverable
product features
Required skills
Business architecture, customer journey mapping, strategy execution, solution analysis, investment prioritization, stakeholder influence, cross-functional leadership, process optimization, modeling and simulation.
Preferred skills
AI and Generative AI integration, Agile project management, large-scale project leadership.
Technologies
Microsoft Office (PowerPoint, Excel, Visio)
Responsibilities
Assess areas for improvement using business architecture tools; map customer journeys to uncover moments of truth; lead cross-functional design teams to drive experience improvements; partner with business units to develop capability roadmaps and customer experience strategies; influence executive-level decisions; educate IT and business on emerging technologies and trends.
Seniority
Senior, hands-on IC with strategic influence
