Technical Customer Success Manager, API
Core
Technically fluent Customer Success Manager owning a portfolio of API customers, guiding them from evaluation to production and driving adoption of Perplexity's AI search and agent orchestration APIs.
Role type
Senior IC Technical Customer Success Manager (API)
Builds
Perplexity's API Platform for AI-native startups and large tech companies
Domain
AI, Search, Agent Orchestration, Developer Tools
Deliverable
production ML models | product features
Required skills
API technical fluency, customer portfolio management, adoption and retention strategy, cross-functional coordination, data-driven account management, program building
Preferred skills
Python, SQL, cloud infrastructure, AI applications, search/retrieval/agents
Technologies
Python, SQL
Responsibilities
Own customer relationships across onboarding, adoption, retention, and expansion; investigate technical questions using API docs and data; lead customer-facing programs like migrations and rollouts; manage communications for product changes and outages; build and improve the API customer success playbook; partner with Sales on renewals and expansion; bring customer feedback into product planning.
Seniority
Senior, hands-on IC
