Senior Genesys Cloud Engineer
Core
Design, implement, and support Genesys Cloud customer experience solutions, including AI-driven engagement, virtual agents, and enterprise integrations for clients across Latin America.
Role type
Senior Genesys Cloud Engineer (Solution Architecture & Platform Administration)
Builds
Scalable contact center platforms, AI-powered self-service experiences, and API-based integrations with enterprise systems.
Domain
Contact Center Technology / Customer Experience (CX) / Cloud Communications
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Genesys Cloud CX, Genesys Cloud Architect, Genesys Cloud APIs, Genesys Copilot, Conversational AI, REST APIs, Terraform, CI/CD pipelines, SIP Protocol, Virtual Agents, Knowledge Automation, Queue Configuration, Routing Strategies, User Administration, Troubleshooting, Stakeholder Management
Preferred skills
Microsoft Azure, DevSecOps, Middleware Platforms, Enterprise Integrations, Managed Services experience
Technologies
Genesys Cloud, Genesys Copilot, Microsoft Azure, Terraform, GitHub, GitLab, REST APIs, JSON, OAuth 2.0, SIP Trunks
Responsibilities
Design and implement Genesys Cloud customer experience solutions; Configure and manage Genesys Cloud environments including routing, queues, and permissions; Develop API-based integrations and custom automation components; Implement and support Genesys AI capabilities and virtual agents; Troubleshoot and resolve platform incidents in production environments.
Seniority
Senior, hands-on IC with client-facing consulting responsibilities
