Customer Strategy Director
Core
Senior individual contributor acting as a trusted advisor to C-suite executives at strategic enterprise accounts to drive AI adoption in contact centers and transform customer experiences.
Role type
Senior individual contributor customer strategy director
Builds
AI-driven customer experience solutions for enterprise contact centers
Domain
Enterprise sales, AI strategy, contact center transformation
Deliverable
client delivery
Required skills
AI agents technology expertise, contact center domain expertise, executive presence, storytelling, product and technical fluency, leading complex enterprise engagements
Preferred skills
Product management background, experience with Center of Excellence models, pricing strategy expertise
Technologies
Conversational AI, AI agents, contact center platforms
Responsibilities
Open strategic enterprise engagements with executive-level vision sessions, lead business value discovery and use-case scoping, guide customers through operational readiness and change management, partner with Sales to push deals toward full platform adoption, serve as voice of the customer for Product and Marketing teams
Seniority
Senior, hands-on IC