Director, Solution Consulting, Asia
Core
Lead and empower a high-performing team of Solution Consultants to drive sales success and deliver AI-powered customer experience solutions for enterprise clients in the Asia-Pacific region.
Role type
Senior leadership, team management (Director of Solutions Consulting)
Builds
AI-powered customer experience orchestration platforms and tailored solution designs
Domain
Customer Experience (CX), Contact Center as a Service (CCaaS), Artificial Intelligence (AI), Enterprise Software
Deliverable
production ML models | product features | client delivery
Required skills
Team leadership and coaching, Go-to-market strategy execution, Consultative selling and solution design, Strategic planning, Cross-functional collaboration, Market trend analysis, Data-driven storytelling, Process optimization
Preferred skills
Advanced degree, Experience with agentic orchestration platforms
Technologies
Genesys Cloud, AI orchestration platforms, Enterprise software tools
Responsibilities
Lead, coach, and inspire a team of Solution Consultants; Partner with Sales Leadership to define and execute go-to-market strategies; Guide the team as trusted advisors providing technical expertise throughout the sales cycle; Ensure customer alignment by designing tailored, data-driven solutions; Strengthen relationships with key customers, partners, and the technology ecosystem; Champion innovation by partnering with Product Management and Engineering; Monitor and report on key team performance metrics and business impact.
Seniority
Director, strategic leadership & team management