Engineering Project Manager
Core
Manage technology initiatives and product evolution for Apple's global customer support systems, including sales, service, and contact center operations.
Role type
Senior Engineering Project Manager / Product Owner
Builds
Global, business-critical applications for Customer Engagement (AppleCare, Genius Bar, Contact Centers)
Domain
Consumer Technology / Customer Support / Enterprise Software
Required skills
Engineering project management, Product management, Requirements analysis, Cross-functional collaboration, Risk mitigation, Stakeholder negotiation, Product roadmap definition, User empathy, Global program management
Preferred skills
CRM domain experience, Distributed team management, Vendor/contractor management, Engineering/Technical background
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