Sales Engineer
Core
Design and showcase AI-driven customer experience (CX) and employee services (ES) solutions for leading brands, translating technical capabilities into business narratives.
Role type
Senior IC Sales Engineer (Presales/Solutions)
Builds
AI-powered CX/ES solutions, pilots, and proofs of value
Domain
SaaS, Customer Experience, Employee Services, AI/ML
Deliverable
production ML models | product features | client delivery
Required skills
AI/ML technologies (LLMs, NLP, automation), SaaS architecture, CCaaS/ITSM/BI/WFM domain expertise, technical storytelling, solution design
Preferred skills
Cloud platforms (AWS, Azure, GCP), middleware integration, analytics
Technologies
Zendesk APIs, telephony systems, AWS, Azure, GCP
Responsibilities
Lead technical and business discovery sessions, architect AI-driven CX/ES solutions, drive technical strategy through the sales cycle, integrate and scale secure solutions, collaborate cross-functionally, measure and optimize impact via analytics
Seniority
Senior, hands-on IC
