Technical Consultant SaaS – Customer Success & Support (m/w/d)
Core
Technical consultant for a SaaS platform enabling digital publication and distribution of journalistic content for publishers and enterprises.
Role type
Senior IC technical consultant (customer success & support)
Builds
Mobile apps, AI-generated article feeds, AI chatbot, and distribution infrastructure for print and digital media.
Domain
Media technology / SaaS / Digital publishing
Deliverable
client delivery
Required skills
Technical understanding of software environments, SaaS customer success/account management experience, API/FTP integration knowledge, AI tool familiarity, documentation creation, stakeholder consultation
Preferred skills
Experience with CMS and subscriber management systems, feedback-driven product development
Technologies
CMS, API, FTP, mobile apps, AI tools
Responsibilities
Handle technical support and feature requests, manage customer onboarding and technical setup, troubleshoot complex technical issues, create and maintain documentation, collaborate with engineering on product improvements
Seniority
Mid-level, hands-on IC