Salesforce Administrator (Service Cloud) - LATAM
Core
Design and manage Salesforce Service Cloud solutions to streamline customer support workflows, automate case handling, and improve resolution times.
Role type
Salesforce Administrator (Service Cloud)
Builds
Optimized customer support processes and automated workflows within the Service Cloud platform.
Domain
Travel technology / Customer Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Administration, Service Cloud expertise, Case Management, Screen Flows, Omni-Channel configuration, Workflow Automation
Preferred skills
OmniStudio, AWS Connect telephony integration, Agentforce
Technologies
Salesforce, Service Cloud, Omni-Channel, OmniStudio, AWS Connect
Responsibilities
Craft and execute strategies to automate customer support workflows; Collaborate with engineering and product teams to optimize Service Cloud solutions; Lead design of complex screen flows and Omni-Channel configurations; Provide actionable insights to internal teams for data-driven decisions.
Seniority
Mid-level, hands-on IC