Customer Implementation Manager, Commercial
Core
Manage end-to-end onboarding and implementation for SaaS customers, driving adoption of Helpdesk and AI Agent products through consultative sessions and strategic roadmaps.
Role type
Senior Customer Implementation Manager (Post-Sales)
Builds
Customer adoption of Helpdesk and AI Agent products
Domain
SaaS / Ecommerce / Conversational Commerce
Deliverable
production ML models | product features
Required skills
SaaS implementation management, consultative selling, project management, AI agent configuration, ecommerce tech stack integration, executive communication, data analysis for business impact, change management
Preferred skills
Ecommerce experience, Shopify familiarity, French language, AI tool proficiency
Technologies
AI Agent, Helpdesk, Shopify, Claude, ChatGPT, Granola
Responsibilities
Conduct discovery and implementation sessions to tailor solutions; design and drive AI Agent adoption roadmaps; manage integrations with customer ecommerce tech stacks; analyze customer data to build executive-ready narratives; coach peers and document learnings to improve team best practices.
Seniority
Senior, hands-on IC