Senior Solution Consultant
Core
Pre-sales technical consultant building AI-powered customer experience solutions and demonstrating value to enterprise decision-makers.
Role type
Senior Solution Consultant (Pre-sales)
Builds
AI-powered experience orchestration solutions, reusable solution architectures, and dynamic technical demonstrations.
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS) / Enterprise AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Cloud/SaaS/CCaaS architecture, Agentic AI & Generative AI concepts, RESTful API integrations, CRM implementation, solution design & documentation, stakeholder management, workshop facilitation
Preferred skills
Python/JavaScript programming, AWS/Salesforce/ServiceNow, Infrastructure as Code (Terraform/CloudFormation), Prompt engineering, Machine Learning fundamentals
Technologies
Genesys, AWS, Salesforce, ServiceNow, REST APIs, CloudFormation, Terraform, Python, JavaScript, LLMs, NLUs
Responsibilities
Develop and present dynamic technical demonstrations to C-level executives; build and document reusable solution architectures leveraging IaC and APIs; lead presales teams for complex opportunities; conduct workshops to uncover business gaps and define projected benefits; create customized demos and solution design proposals; maintain insights on industry trends and AI best practices.
Seniority
Senior, hands-on IC with leadership in presales teams
