Technical Product Owner - Unified Communications
Core
Lead the strategic evolution of an enterprise voice and conversational AI ecosystem, bridging business strategy, customer experience, and engineering to transform contact centre models into a modern, digital-first platform.
Role type
Senior Technical Product Owner (Unified Communications & Conversational AI)
Builds
Amazon Connect voice self-service, IVR modernisation, and LLM-powered conversational bots for enterprise customers.
Domain
Banking / Financial Services / Cloud Contact Centre
Deliverable
production ML models | product features
Required skills
Product Management, Amazon Connect, Conversational AI, Amazon Lex, Agile/Scrum, Stakeholder Management, Data Analysis, Enterprise Governance
Preferred skills
Generative AI/LLM, NLP, CRM integrations, SAFe
Technologies
Amazon Connect, Amazon Lex, AWS, Salesforce, Microsoft Dynamics
Responsibilities
Define and drive the end-to-end product roadmap for voice self-service and IVR; Architect friction-free conversational flows and self-service experiences; Translate strategic initiatives into epics, user stories, and acceptance criteria; Guide the deployment of LLM-powered conversational bots and AI agent-assist capabilities; Partner with Solution Architects, Platform Engineers, and UX Designers; Analyse customer interaction analytics and operational KPIs to identify platform enhancements.
Seniority
Senior, hands-on IC
