Director, Solution Consulting, ANZ
Core
Lead and develop a high-performing team of Solution Consultants to drive sales success and deliver AI-powered customer experience solutions for enterprise clients in the ANZ region.
Role type
Director, Solution Consulting (Leadership/Management)
Builds
AI-powered experience orchestration solutions for customer and employee experience
Domain
Customer Experience (CX), AI, CCaaS, Enterprise Software
Deliverable
production ML models | product features | client delivery
Required skills
Team leadership and development, Go-to-market strategy execution, Solution design and technical advisory, AI and CCaaS domain expertise, SaaS business scaling, Executive stakeholder engagement, Data-driven storytelling
Preferred skills
Advanced degree, Experience in complex matrixed organizations, Change management
Technologies
Genesys Cloud, AI orchestration platforms, Enterprise CRM/ERP systems
Responsibilities
Lead, coach, recruit, and retain high-performing Solution Consultants; Partner with Sales Leadership to define and execute go-to-market strategies; Provide technical expertise and solution insight throughout the sales cycle; Build technical, commercial, and AI capability of the team; Design tailored, data-driven solutions for specific business challenges; Represent Genesys as a thought leader at customer engagements and industry events; Champion innovation by partnering with Product and Engineering; Monitor and report on team performance metrics and business impact; Drive consistent overachievement of revenue targets; Engage at an executive level in larger deals.
Seniority
Director, strategic leadership & team management