Technical Onboarding Specialist (Night Shift)
Core
Guide new customers through the setup, configuration, and successful adoption of Nextiva's AI-powered conversation platform via phone and screen share.
Role type
Technical Onboarding Specialist (Customer Support & Configuration)
Builds
Seamless onboarding experiences for new business customers
Domain
Telecommunications / Customer Experience Platform
Deliverable
product features
Required skills
Account setup and configuration, Call flow configuration, Device setup, Network troubleshooting, Customer training delivery, Screen sharing, Inbound call handling, Time management, Problem-solving, Basic networking fundamentals
Preferred skills
CRM tools experience, Microsoft Office proficiency, VoIP experience, Basic networking knowledge, AI tools curiosity
Technologies
Nextiva platform, VoIP, CRM tools, AI-driven onboarding systems
Responsibilities
Assist customers with initial account setup via phone and screen share, Configure accounts, call flows, and devices, Perform network checks and basic troubleshooting, Test configurations to ensure successful implementation, Deliver customer training on features and product usage, Handle both inbound onboarding calls and scheduled appointments, Partner with Sales, Product Support, and CRM teams to improve customer experience
Seniority
Individual Contributor, Entry to Mid-level