Conversational Designer, APAC
Core
Founding Conversational Designer for APAC shaping AI conversation models for real-time agent coaching and virtual agents across voice and chat.
Role type
Founding Conversational Designer (APAC)
Builds
AI conversation models, virtual agents, and delivery frameworks for contact center agents and customers
Domain
AI / Customer Experience / Contact Center
Deliverable
production ML models | product features
Required skills
Conversational design, project management, cross-functional coordination, solution design, stakeholder management, model maintenance, prompt engineering, flow-based and hybrid architecture design
Preferred skills
Second language fluency, linguistics background, Dialogflow CX experience
Technologies
Cresta Opera, Dialogflow CX
Responsibilities
Own end-to-end AI delivery projects from discovery to optimization; establish scalable delivery frameworks; manage concurrent customer implementations; translate business objectives into AI solutions; lead model performance tuning; deliver customer enablement programs; design virtual agent solutions; partner with North American teams
Seniority
Founding, strategic IC with regional leadership