Stage de fin d'études - Sujet de stage : Transformer l’expérience client et booster les capacités des équipes de ventes grâce aux technologies digitales et aux nouvelles stratégies des organisations
Core
Structuring knowledge and producing expertise on AI agents, CRM, and hyper-personalization to transform sales and customer experience processes for industrial clients.
Role type
Intern (End of Studies) in Customer Experience & Sales Transformation
Builds
Customer journey maps, AI integration strategies, CRM tool selection and transformation plans
Domain
Consulting / Industrial & Energy / Customer Experience
Deliverable
product features
Required skills
Customer journey mapping, AI agent integration, CRM strategy, market benchmarking, process optimization
Preferred skills
Generative AI application, UX design, change management
Technologies
CRM, GenAI, IoT, Digital Portals
Responsibilities
Conduct market benchmarking of CRM solutions for industrial sectors; Design and optimize digital customer journeys; Integrate AI agents into customer service processes; Support client projects in CRM tool selection and transformation
Seniority
Intern