Principal Product Manager - Voice AI
Core
Define and lead the long-term strategy, architecture, and quality bar for HighLevel's Voice AI platform to enable intelligent phone agents for SMBs.
Role type
Principal Product Manager (Voice AI)
Builds
Intelligent phone agents for inbound/outbound calling, lead qualification, appointment booking, and workflow automation.
Domain
AI/ML, Voice Telephony, SaaS, SMB Services
Deliverable
production ML models | product features
Required skills
Voice AI strategy, telephony systems architecture, LLM orchestration, speech-to-text/text-to-speech, call routing logic, compliance & security, product analytics, cross-functional leadership
Preferred skills
Experience in home services, healthcare, legal, or financial services verticals; deep understanding of telephony failure modes and carrier integrations
Technologies
Twilio, LC Phone, LLMs, streaming architecture, speech activity detection, turn detection
Responsibilities
Define long-term vision and roadmap for Voice AI; establish product principles for agent behavior (answer, transfer, escalate); personally review call recordings and latency traces; partner with engineering on speech models and telephony infrastructure; define evaluation frameworks and production service expectations; improve integrations with CRM, calendars, and payments; define observability and debugging experiences; partner on legal compliance regarding voice cloning and data processing.
Seniority
Principal, hands-on IC with strategic ownership