Solution Engineer
Core
Design and build next-generation customer engagement experiences for APJ clients by blending voice, messaging, AI agents, and intelligent workflows.
Role type
Senior Solutions Engineer (Communications & AI)
Builds
Customer engagement platforms, intelligent flows, and proof-of-concepts (POCs)
Domain
Communications, AI, Experience Design
Deliverable
product features
Required skills
Cloud computing, cPaaS, AI, Solution architecture, Public speaking, Storytelling, Technical prototyping
Preferred skills
Executive relationship building, Consensus building, RFP/RFI handling
Technologies
Cloud computing, cPaaS, AI
Responsibilities
Lead client discovery sessions to identify business challenges and value drivers; Translate customer requirements into high-level architecture and implementation roadmaps; Deliver customized software demos, presentations, and POCs for C-level executives; Address technical objections and partner with Account Executives to accelerate deal closures.
