Customer Success Engineer (Scaled)
Core
Drive adoption, retention, and expansion for a large, pooled portfolio of customers through digital-first, automated journeys and scalable technical enablement.
Role type
Scaled Customer Success Engineer (Technical Account Management)
Builds
Automated customer onboarding sequences, self-serve enablement assets (playbooks, code samples, demo scripts), and scalable outreach programs.
Domain
Voice AI / Speech-to-Text (STT) / Text-to-Speech (TTS) / Developer APIs
Deliverable
product features | dashboards & analysis | client delivery
Required skills
API integration and troubleshooting, building scalable automation and self-serve resources, data-driven account health monitoring, technical demo execution, cross-functional partnership with Sales, portfolio-level KPI analysis
Preferred skills
Python or TypeScript scripting, agent-building frameworks, experience with consumption-based business models, experience in tech-touch customer success motions
Technologies
Deepgram APIs, workflow automation tools, agent frameworks
Responsibilities
Design and execute scalable digital customer journeys; provide hands-on technical guidance and run demos for developer audiences; build reusable enablement assets; monitor account health and trigger proactive outreach; identify expansion opportunities; serve as the voice of the customer for product roadmap input.
Seniority
Mid-Senior, hands-on IC