Cloud Contact Center (NICE CXOne) Consultant/Manager - Mexico
Core
Design, architect, and deliver Cloud Contact Center (NICE CXOne) implementations and optimization projects, including AI chatbot/virtual assistant integration and digital roadmaps.
Role type
Senior IC Cloud Contact Center Consultant/Manager
Builds
Cloud Contact Center platforms, AI chatbots, and digital transformation roadmaps
Domain
Contact Center Operations / Customer Experience / Cloud Contact Center
Deliverable
production ML models | product features
Required skills
NICE CXOne architecture, AI chatbot/virtual assistant design, contact center transformation strategy, solution blueprinting, business case articulation, speech analytics tool usage
Preferred skills
Contact center capability assessment, KPI benchmarking, WFM solution transformation, global team collaboration
Technologies
NICE CXOne, Call Miner, Verint, AI chatbots
Responsibilities
Participate in Cloud Contact Center implementation/optimization projects; adapt methods to solve moderately complex problems; determine solutions with guidance; manage small teams or work efforts; interact with supervisors, peers, and management levels
Seniority
Senior, hands-on IC
