Cloud Contact Center (NICE CXOne) Consultant/Manager - Mexico
Core
Cloud Contact Center implementation and optimization projects using NICE CXOne, including AI chatbot/virtual assistant design and digital roadmap creation.
Role type
Senior IC Cloud Contact Center Consultant/Manager
Builds
Cloud-based contact center solutions and transformation roadmaps
Domain
Contact Center / Customer Service / Cloud Contact Center
Deliverable
production ML models
Required skills
NICE CXOne, AI chatbot/virtual assistant design, digital roadmap creation, contact center transformation strategy, speech analytics tools, project management
Preferred skills
Contact center capability assessment, benchmarking KPIs, solution blueprinting, business case articulation, global team collaboration
Technologies
NICE CXOne, Call Miner, Verint, NICE
Responsibilities
Participate in Cloud Contact Center implementation/optimization projects; adapt methods to solve moderately complex problems; manage small teams or work efforts; determine methods and procedures for new assignments with guidance.
Seniority
Senior, hands-on IC
