Director, Solutions Consultants
Core
Lead a team of Solutions Consultants to support enterprise clients in Contact Center, Marketing, Advertising, Social, and AI domains, acting as a solutions sponsor for key accounts.
Role type
Director of Solutions Consulting (Team Lead & Account Support)
Builds
Unified Customer Experience Management (Unified-CXM) platform solutions for enterprise brands
Domain
Enterprise SaaS / Customer Experience Management (CXM)
Deliverable
client delivery
Required skills
Enterprise presales/solutions consulting leadership, team recruitment and development, resource allocation, product demo and RFP support, cross-functional GTM collaboration, human-centric design facilitation, complex system design, enterprise marketing strategy
Preferred skills
Experience in AI and Omnichannel contact center management
Technologies
Sprinklr Unified-CXM platform (Service, Social, Marketing, Insights)
Responsibilities
Recruit and retain top talent in Contact Center, Marketing, Advertising, Social, Insights and AI; Allocate SC resources effectively across regions; Train and support the SC team in delivering value propositions, product demos, and RFPs; Provide technical/product-market-fit leadership to engineering teams; Advise sales and business leaders on product positioning and sales strategies
Seniority
Director, hands-on IC with management responsibilities