CX Advisory Consultant
Core
Partner with strategic customers across APAC to design, build, and scale AI-powered customer experiences, connecting business strategy with digital and automation transformation.
Role type
Senior IC CX Advisory Consultant (Strategy & Delivery)
Builds
CX transformation roadmaps, delivery plans, journey flows, and operational configurations for Genesys solutions.
Domain
Customer Experience (CX) / Digital Transformation / AI & Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
CX strategy, journey design, change leadership, stakeholder engagement, analytics, project management, AI use case identification, business case development
Preferred skills
Genesys Cloud platform experience, conversational design, NLP/NLU basics, cloud integration patterns, prompt engineering
Technologies
Genesys Cloud, AI/automation tools, digital collaboration platforms
Responsibilities
Diagnose high-value CX opportunities, co-create transformation roadmaps, execute delivery plans and pilots, design journey flows and operational configurations, operationalize AI use cases, lead change management and training, prove impact via analytics and ROI, engage C-level stakeholders
Seniority
Senior, hands-on IC with strategic advisory scope