Lead Managed Services Consultant (Community)
Core
Lead end-to-end management, strategy, and optimization of Sprinklr Community platforms for enterprise customers, driving transformation, governance, and operational excellence.
Role type
Senior Managed Services Consultant (Community Platforms)
Builds
Scalable, well-governed customer community portals and engagement ecosystems
Domain
SaaS / Customer Experience Management (CXM) / Community Platforms
Required skills
Community platform architecture, governance frameworks, user experience (UX) design, HTML/CSS/JavaScript, REST APIs, SSO, stakeholder management, program leadership
Preferred skills
Customer support communities, SEO, CRM ecosystems, global community management
Technologies
Sprinklr Community, Khoros, Gainsight, Salesforce Experience Cloud, Higher Logic
Responsibilities
Design community architecture and moderation frameworks; lead root cause analysis for platform issues; define governance models and operational playbooks; provide architectural guidance on API integrations and SSO; oversee UI/UX customization and front-end development; drive adoption reporting and continuous improvement initiatives; lead release management and platform audits.
Seniority
Senior, hands-on IC with strategic advisory responsibilities