Lead Managed Services Consultant (Community)
Core
Lead managed services delivery for Sprinklr Community customers by owning strategy, architecture, governance, and evolution of customer community platforms.
Role type
Senior managed services consultant (community platforms)
Builds
Scalable, well-governed customer community portals and online forums
Domain
SaaS consulting / Customer Engagement / Digital Experience Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Community platform architecture, moderation frameworks, engagement strategies, UI/UX design, front-end customization (HTML/CSS/JS), API integrations, SSO, stakeholder management, solution design, roadmap planning
Preferred skills
Customer support communities, brand advocacy programs, SEO, CRM platforms, globally distributed community management
Technologies
Sprinklr Community, Khoros, Gainsight, Salesforce Experience Cloud, Higher Logic, REST APIs, SSO, webhooks
Responsibilities
Lead end-to-end management and optimization of Sprinklr Community platforms; Design and oversee community architecture including forums, discussion boards, and gamification; Act as primary strategic advisor for customer community initiatives; Drive requirements discovery and roadmap planning; Define and implement community governance frameworks; Lead root cause analysis for complex platform issues; Own community analytics and engagement insights; Provide leadership to consultants and technical teams; Partner with Customer Success, Product, and Engineering teams; Lead release management and platform audits; Oversee UI/UX strategy and front-end customization; Provide architectural guidance on API integrations and ecosystem connectivity; Establish reusable governance models and operational playbooks
Seniority
Senior, hands-on IC with strategic advisory responsibilities