Technical Customer Success Manager – DACH Market
Core
Primary point of contact for DACH SMB customers to ensure adoption, satisfaction, and retention of AI voice agents and CRM workflows.
Role type
Technical Customer Success Manager (SMB)
Builds
AI voice agent implementations and automated CRM workflows for small and medium-sized businesses
Domain
B2B SaaS, AI voice automation, CRM
Deliverable
production ML models | product features
Required skills
Customer success management, technical troubleshooting, workflow implementation, churn risk identification, CRM management, autonomous project ownership
Preferred skills
Experience with n8n, make.com, or similar automation tools, strong technical understanding of APIs and logs, affinity for AI products
Technologies
HubSpot, n8n, make.com, codex
Responsibilities
Own customer portfolio lifecycle, build relationships and identify value drivers, support customer setup and implement workflows, run proactive check-ins based on usage signals, spot and act on churn risks, manage activities autonomously in HubSpot
Seniority
Mid-level, hands-on IC