Technical Systems Program Manager, User Operations
Core
Drive strategy, alignment, and execution of scalable CRM workflows and AI-native operational systems to support user operations and customer success.
Role type
Senior Technical Systems Program Manager
Builds
Scalable CRM workflows, automation, orchestration, and agentic workflows on Salesforce and adjacent platforms
Domain
Enterprise SaaS, Customer Support Operations, AI-Native Workflows
Deliverable
product features
Required skills
Technical program management, CRM systems architecture, cross-functional stakeholder leadership, API/integration fluency, event-driven architectures, SOX/SOC2 compliance, SDLC and release management
Preferred skills
AI-native system design, high-growth environment experience, global support operations
Technologies
Salesforce, APIs, event-driven architectures, enterprise SaaS ecosystems
Responsibilities
Own and drive CRM systems initiatives across support; Partner with engineering and business stakeholders to define scalable solutions; Align cross-functional teams to drive prioritization and execution; Help operationalize AI-native workflows through automation and human-in-the-loop processes
Seniority
Senior, hands-on IC