Cloud Contact Center (Amazon Connect) Consultant - Mexico
Core
Cloud Contact Center implementation and optimization for marketing, commerce, and customer service transformation.
Role type
Senior IC Cloud Contact Center Consultant
Builds
Cloud Contact Center solutions, AI chatbots, and digital roadmaps for clients
Domain
Contact Center / Customer Service / Cloud Telephony
Deliverable
production ML models | product features
Required skills
Amazon Connect architecture, AI chatbot design, contact center strategy, speech analytics, project management
Preferred skills
Contact center capability assessment, WFM solution transformation, speech analytics tools (Call Miner, NICE, Verint), business case articulation
Technologies
Amazon Connect, AI chatbots, speech analytics tools
Responsibilities
Participate in Cloud Contact Center implementation/optimization projects; adapt methods to solve moderately complex problems; determine solution methods with guidance; manage small teams or work efforts; interact with supervisors, peers, and management
Seniority
Mid-Senior, hands-on IC with strategic input
