Cloud Contact Center (Amazon Connect) Consultant - Mexico
Core
Design, architect, and deliver Amazon Connect Cloud Contact Center solutions and transformation strategies for clients.
Role type
Senior Cloud Contact Center Consultant (Amazon Connect)
Builds
Cloud Contact Center platforms, AI chatbot/virtual assistant integrations, and digital roadmaps for customer care transformation.
Domain
Contact Center Operations / Cloud Communications / AI
Deliverable
production ML models | product features
Required skills
Amazon Connect platform design and architecture, AI chatbot/virtual assistant implementation, digital roadmap creation, contact center transformation strategy, speech analytics tool utilization, global team collaboration
Preferred skills
Contact center capability assessment, KPI benchmarking, WFM solution transformation, solution blueprinting, business case articulation, assets/accelerators development
Technologies
Amazon Connect, Call Miner, NICE, Verint
Responsibilities
Participate in Cloud Contact Center implementation and optimization projects; adapt methods to solve moderately complex problems; determine solution methods with guidance; manage small teams or work efforts; interact with supervisors, peers, and management levels.
Seniority
Senior, hands-on IC with team management
