AWS Solution Architect
Core
Design and launch Amazon Connect solutions for contact center customers, integrating with Salesforce and AWS services to improve agent experience and productivity.
Role type
Senior AWS Solution Architect (Contact Center & AI)
Builds
Contact center solutions on AWS Connect, Salesforce integrations, and AI-powered workflows
Domain
Cloud architecture, Contact Center as a Service (CCaaS), Generative AI
Deliverable
production ML models | product features
Required skills
AWS cloud architecture, Amazon Connect design, Salesforce Service Cloud integration, API integration (WebRTC, SIP), scripting/coding (Python, Java, C#, .NET, Node.js), WorkForce Management solutions, outbound dialers, campaign management, CI/CD pipelines (Jenkins, GitLab, CodeDeploy), contact center product knowledge (Genesys, Cisco, Avaya, Twilio)
Preferred skills
Pre-sales or consulting experience, technology/software sales experience, enterprise-level project leadership
Technologies
Amazon Connect, Salesforce Service Cloud, AWS Lambda, Lex, CloudFormation, WebRTC, SIP, Jenkins, GitLab CI/CD, CodeDeploy
Responsibilities
Conduct technology assessments and ROI analysis for CCaaS migration, facilitate business process reviews, translate requirements into contact center design, lead discovery and ROI delivery, oversee technical teams, act as liaison between technical and business stakeholders, deliver customer training and documentation, lead vision and strategy discussions with leadership
Seniority
Senior, hands-on IC with enterprise project leadership
