Director of CX Strategy and Portfolio Management
Core
Own the strategic roadmap and manage a complex portfolio of initiatives to mature the Customer Experience lifecycle for advanced unstructured robotic solutions.
Role type
Director of CX Strategy and Portfolio Management
Builds
Enterprise-grade support ecosystem, CX product features, and internal CX tooling for robotic deployments
Domain
Robotics / B2B Technology / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Product Management, Portfolio/Program Management, CS Strategy, Systems Architecture & Scaling, Change Management, Customer Analytics, Cross-functional Leadership
Preferred skills
Agile methodology, Journey mapping, ADKAR framework, Salesforce implementation
Technologies
Salesforce
Responsibilities
Direct a Product Manager to productize the end-to-end customer journey; Lead a team of Technical Program Managers to oversee CX roadmap execution; Serve as primary strategic partner to the VP of Customer Experience; Manage a scrum team to prototype internal tools and advanced CX capabilities
Seniority
Director, strategic leadership & team management
