Product Manager (Five9)
Core
Support the Product Manager in executing the product roadmap for the Five9 Dialer platform, optimizing customer outreach strategies and agent effectiveness.
Role type
Associate Product Manager (Contact Center Operations)
Builds
Cloud-based customer engagement platform (Five9 Dialer)
Domain
Contact Center Operations / Cloud Telephony
Deliverable
product features
Required skills
Product roadmap execution, business requirement translation, user story writing, backlog management, UAT coordination, operational metrics analysis, CRM integration knowledge, dialing technology expertise, Agile ceremonies participation, cross-functional collaboration, Jira/Azure DevOps proficiency
Preferred skills
Genesys Cloud/NICE CXone/Amazon Connect experience, digital servicing channels (voice/chat/SMS), customer authentication/fraud prevention, analytics tools (Power BI/Tableau/SQL/Excel), regulated industry experience
Technologies
Five9 Cloud, Jira, Azure DevOps, Confluence, Power BI, Tableau, SQL, Excel
Responsibilities
Support product roadmap execution for Five9 Dialer, partner with operations and tech teams to define enhancements, translate requirements into user stories and backlog items, participate in Agile ceremonies, coordinate feature delivery and releases, support UAT and release readiness, monitor product performance metrics, troubleshoot platform issues, assist with new dialing capabilities and integrations, develop product documentation and training materials, analyze user feedback for roadmap opportunities, ensure compliance alignment
Seniority
Mid-level, hands-on IC
