AI Trainer

Toronto💼 Full-time💰 $124,000–$124,000🗓 2026-08-24 → 2026-09-27

Core

Own the conversational quality, tone, and ethical guardrails of an AI agent for customer support, ensuring accurate and on-brand responses while optimizing performance.

Role type

Senior AI Trainer and Optimization Analyst (Conversational AI)

Builds

Self-service customer support agentic experiences

Domain

Customer Support / Conversational AI / Enterprise Identity

Deliverable

production ML models | product features

Required skills

Prompt engineering, Natural Language Processing (NLP), conversational design, performance metrics analysis, gap identification, strategic collaboration

Preferred skills

Experience with enterprise conversational platforms, omnichannel ecosystem understanding, thought leadership in conversational AI

Technologies

Dialogflow, IBM Watson, Rasa

Responsibilities

Develop and deploy advanced prompt engineering techniques and conversational flows; Monitor and analyze AI agent performance metrics to create optimization plans; Review high-volume conversations to identify new intents and content gaps; Collaborate with Content and Customer Experience teams to translate insights into training plans; Maintain conversation scripts and report on system gaps.

Seniority

Senior, hands-on IC

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About Okta

Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.