Digital Customer Service Center Specialist, Mobility Aftermarket Division (10 Open Positions)
Core
Handle customer inquiries and service requests across digital support channels while supporting the adoption of AI-supported customer care solutions and automation workflows.
Role type
Digital Customer Service Center Specialist (Mobility Aftermarket)
Builds
Digital customer support operations and AI/automation-enabled service processes for the Mobility Aftermarket division
Domain
Automotive Mobility Aftermarket / Digital Customer Operations
Required skills
Customer service operations, Digital support channels management, Process improvement, KPI monitoring, Low-code automation development, RPA tool usage, API integration, SQL basics, AI/LLM prompting
Preferred skills
International customer support experience, German language proficiency, Experience with Copilot Studio, N8N, Power Automate, Automation Anywhere, UiPath
Technologies
Copilot Studio, N8N, Power Automate, Automation Anywhere A360, UiPath, SQL
Responsibilities
Handle customer inquiries via email, chat, and self-service platforms; Monitor service quality using KPIs and dashboards; Develop and integrate low-code automation solutions; Collaborate with IT and AI teams to refine digital service tools; Document recurring issues and support corrective actions
Seniority
Mid-level, hands-on IC
