Customer Success Manager Customer First
Core
Own customer relationships to ensure clients derive maximum value from an all-in-one communication platform (voice, chat, email, social, case management) enhanced with AI and automation.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer onboarding, implementation, and long-term retention within a unified communication platform
Domain
B2B SaaS, Telecommunications, Contact Center
Deliverable
client delivery
Required skills
Customer success ownership, B2B account management, onboarding and implementation, cross-functional collaboration, proactive relationship management
Preferred skills
Project management, SaaS/telecom/contact center industry experience, technical proficiency, AI interest
Technologies
Communication platforms, AI workflows, integrations
Responsibilities
Drive customer onboarding and implementation from start to launch, own customer health and long-term retention, serve as the primary customer contact throughout the delivery lifecycle, collaborate closely with sales, account management, and support teams, contribute to shaping delivery processes and working methods
Seniority
Individual Contributor