Senior Solution Consultant
Core
Partner with customers to design and deliver AI-powered customer experience strategies, bridging business outcomes with technical requirements for Genesys Cloud.
Role type
Senior Solutions Consultant (Pre-sales & Solution Design)
Builds
Scalable customer experience strategies, proofs of concept, and technical proposals for Genesys Cloud and AI-powered Experience Orchestration.
Domain
Customer Experience (CX), Contact Center, AI, Cloud SaaS
Deliverable
product features
Required skills
Solution design, Pre-sales consulting, Stakeholder management, Technical architecture (Cloud, APIs, Integrations), Presentation & Storytelling, Mentoring
Preferred skills
Experience with agentic AI, Experience designing solutions via workshops/POCs, Executive communication
Technologies
Genesys Cloud, AI, APIs, Cloud architectures
Responsibilities
Lead discovery workshops to define success criteria; Design and recommend scalable CX strategies; Deliver presentations, demos, and proofs of concept; Provide guidance on solution architecture and integrations; Collaborate with Sales and Professional Services; Mentor fellow Solutions Consultants.
Seniority
Senior, hands-on IC with mentorship duties
