Senior Solution Consultant
Core
Partner with customers to design and implement AI-powered customer experience strategies, bridging business outcomes with technical requirements for Genesys Cloud.
Role type
Senior Solutions Consultant (Pre-sales & Solution Design)
Builds
Scalable customer experience strategies, solution architectures, and proofs of concept for Genesys Cloud and AI orchestration.
Domain
Customer Experience (CX), Contact Center, AI-powered Engagement, Cloud SaaS
Deliverable
product features
Required skills
Solution design, pre-sales consulting, stakeholder management, technical architecture understanding, presentation and storytelling, cross-functional collaboration
Preferred skills
Experience with contact center solutions, AI technologies, cloud APIs and integrations
Technologies
Genesys Cloud, AI-powered Experience Orchestration, APIs, Cloud architectures
Responsibilities
Lead discovery workshops to define success criteria, design scalable CX strategies, deliver demonstrations and proofs of concept, provide guidance on solution architecture and integrations, mentor fellow consultants, contribute to technical proposals.
Seniority
Senior, hands-on IC with strategic advisory duties
