Deployment Strategy Operations Lead | EMEA
Core
Design and operationalize post-sales deployment programs, CRM workflows, and analytics frameworks to drive customer outcomes and commercial team execution.
Role type
Senior IC operations lead (post-sales strategy & program management)
Builds
Post-sales programs (digital deployment, Executive Sponsor, AI use case rollout), CRM workflows, and CS analytics frameworks
Domain
SaaS / Customer Success / Post-Sales Operations
Required skills
Program design and operationalization, CRM workflow configuration, data analytics and metric definition, cross-functional influence without authority, AI tool adoption and automation, process improvement
Preferred skills
Experience with Planhat or similar CRM platforms, background in Customer Success methodology, expertise in AI-driven process optimization
Technologies
CRM systems (Planhat), AI tools, automation platforms
Responsibilities
Own strategic post-sales programs from design through adoption and continuous improvement; Translate Customer Success methodology into structured workflows; Define CS performance metrics and reporting frameworks; Operationalize programs in CRM with automation; Drive adoption and consistency across commercial teams; Refine programs based on performance data
Seniority
Senior, hands-on IC