Cloud Contact Center (Google) Consultant/Manager - Mexico
Core
Design, architect, and deliver Google Platform Cloud Contact Center solutions, including AI chatbots and virtual assistants, to transform client customer service strategies.
Role type
Senior IC Cloud Contact Center Consultant/Manager
Builds
Cloud Contact Center platforms, AI chatbots, and digital roadmaps for customer care transformation
Domain
Cloud Contact Center / Customer Experience / AI
Deliverable
production ML models
Required skills
Google Cloud Platform, AI chatbot design, Virtual assistant implementation, Contact center strategy, Digital roadmap creation, Speech analytics, WFM solution design, Project management
Preferred skills
Contact center capability assessment, KPI benchmarking, Solution blueprinting, Business case articulation, Global team collaboration
Technologies
Google Cloud Platform, Call Miner, NICE, Verint
Responsibilities
Participate in Cloud Contact Center implementation/optimization projects; Adapt existing methods to create alternative solutions; Determine methods and procedures on new assignments; Manage small teams and/or work efforts
Seniority
Senior, hands-on IC
