Cloud Contact Center (Google) Consultant/Manager - Mexico
Core
Design, architect, and deliver Google Platform Cloud Contact Center solutions, including AI chatbots and virtual assistants, to transform client customer service strategies.
Role type
Senior IC Cloud Contact Center Consultant/Manager
Builds
Cloud Contact Center platforms, AI chatbots, virtual assistants, and digital roadmaps
Domain
Contact Center / Customer Service / Cloud / AI
Deliverable
production ML models | product features
Required skills
Google Platform expertise, Cloud Contact Center architecture, AI chatbot design, Virtual assistant implementation, Digital roadmap creation, Contact center transformation strategy, Speech analytics, WFM solution design, Project management
Preferred skills
Contact center capability assessment, KPI benchmarking, Solution blueprinting, Business case articulation, Global team collaboration
Technologies
Google Platform, Call Miner, NICE, Verint
Responsibilities
Participate in Cloud Contact Center implementation/optimization projects, Adapt methods to solve moderately complex problems, Manage small teams or work efforts, Determine methods and procedures for new assignments with guidance
Seniority
Senior, hands-on IC
