Senior Solution Consultant
Core
Strategic and technical advisor to enterprise customers, designing scalable AI-powered Customer Experience (CX) solutions and guiding transformation strategies.
Role type
Senior pre-sales Solution Consultant
Builds
Genesys Cloud solutions combining experience orchestration, digital channels, automation, and AI
Domain
Enterprise SaaS, Cloud Technology, Customer Experience (CX), Contact Center
Deliverable
product features
Required skills
Enterprise pre-sales consulting, Customer journey orchestration, Generative AI and Agentic AI application, Cloud architecture and integrations, Executive stakeholder management, RFP/RFI technical evaluation, Business value quantification
Preferred skills
CX/Contact Center/CCaaS background, CPaaS experience, Conversational AI expertise, Product or Customer Success experience
Technologies
Genesys Cloud, APIs, CRM, WFM, Third-party platforms
Responsibilities
Lead consultative discovery to translate business challenges into CX strategies, Design and position scalable Genesys Cloud solutions, Advise on AI transformation use cases, Deliver executive presentations and demonstrations, Architect enterprise solutions with internal technical teams, Support complex enterprise opportunities with Account Executives, Lead RFx and technical evaluation processes, Develop business value narratives, Collaborate across Sales, Product, and Professional Services, Support the Mexico Solution Consulting Community
Seniority
Senior, hands-on IC
