Senior Solution Consultant
Core
Strategic and technical advisor to enterprise customers in Mexico, designing AI-powered customer experience (CX) solutions and guiding CX strategy transformation.
Role type
Senior pre-sales solution consultant (enterprise CX/AI)
Builds
Scalable Genesys Cloud solutions combining orchestration, digital channels, automation, and AI for enterprise customers.
Domain
Enterprise SaaS, Cloud Contact Center, Customer Experience (CX), Artificial Intelligence
Deliverable
product features
Required skills
Enterprise pre-sales consulting, Customer journey orchestration, Generative AI and Agentic AI strategy, Cloud architecture and integrations, Executive stakeholder management, RFP/RFI technical evaluation, Business value quantification
Preferred skills
CX/CCaaS background, CPaaS experience, Conversational AI implementation, Product or Customer Success experience
Technologies
Genesys Cloud, APIs, CRM, WFM, Generative AI, Agentic AI, Intelligent Automation
Responsibilities
Lead consultative discovery to uncover business challenges and desired outcomes; Design AI-first CX solutions using Genesys Cloud; Advise on AI transformation use cases; Deliver executive presentations and demonstrations; Architect enterprise solutions with internal technical teams; Support complex enterprise opportunities with Account Executives; Lead RFx and technical evaluation processes; Develop business value narratives; Collaborate across Sales, Product, and Professional Services; Support the Mexico Solution Consulting Community.
Seniority
Senior, hands-on IC with mentorship responsibilities
