Technical Customer Success Manager – UK Market
Core
Primary point of contact for UK SMB customers to ensure adoption, satisfaction, and retention of AI phone agents.
Role type
Technical Customer Success Manager
Builds
Customer success outcomes and value realization for AI agent products
Domain
B2B SaaS / AI / Customer Success
Deliverable
client delivery
Required skills
Customer success management, account management, technical troubleshooting, API documentation interpretation, workflow implementation, CRM management, churn risk identification, proactive outreach, autonomous execution
Preferred skills
Experience with n8n, make.com, or similar automation tools, affinity for AI products, HubSpot proficiency
Technologies
HubSpot, n8n, make.com, codex
Responsibilities
Own customer portfolio lifecycle, build relationships and identify value drivers, support customer setup and implement workflows, run proactive check-ins based on usage signals, spot and act on churn risks, manage activity autonomously in CRM
Seniority
Mid-level, hands-on IC