Program Manager, Retail Customer Experience Survey System
Core
Lead the NetPromoter Program survey infrastructure and operations to amplify customer feedback for Apple Retail teams and leaders.
Role type
Senior Program Manager (Customer Insights & Survey Systems)
Builds
Robust operational systems for high-visibility customer survey programs
Domain
Retail / Customer Experience / Survey Systems
Required skills
Strategic project management, Systems architecture, Cross-functional collaboration, Technical requirements gathering, Data integrity management, AI/LLM evaluation
Preferred skills
Quantitative market research, System design, Data querying (SQL), Data visualization, Process optimization
Technologies
Alibaba Cloud data warehouse, Tableau, Streamlit, Miro, Figma, OmniGraffle, Visio
Responsibilities
Drive end-to-end project lifecycle from conceptualization to implementation; Monitor and optimize critical operational systems; Conduct daily quality checks on survey sampling, data integrity, and reporting; Investigate and resolve data flow or quality issues; Collaborate with technical experts and vendors to enhance solutions; Craft and maintain documentation for system designs and operational procedures.
Seniority
Senior, hands-on IC
