Customer Engineer, APAC
Core
Deliver AI-driven customer experience solutions to enterprise contact centers across the Asia-Pacific region by executing integrations and ensuring seamless deployment.
Role type
Senior IC Customer Engineer (APAC)
Builds
Customer integrations for Cresta's unified AI platform (conversational AI, real-time augmentation, conversation intelligence)
Domain
AI / Customer Experience / Contact Center Infrastructure
Deliverable
production ML models | product features
Required skills
Go, Python, JavaScript, API/SDK integration, AWS, Git, contact center platforms (Amazon Connect, Genesys, Five9, NICE, Salesforce)
Preferred skills
Enterprise customer environment experience, troubleshooting complex technical systems, consultative problem solving
Technologies
Cresta SDKs, Go, Python, JavaScript, AWS, Git, Amazon Connect, Genesys, Five9, NICE, Salesforce
Responsibilities
Execute integration designs and project plans; Design, build, and deploy applications using Cresta SDKs, libraries, and APIs; Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms; Develop and maintain integrations using Go, Python, and JavaScript; Participate in testing, troubleshooting, deployment, and ongoing maintenance; Partner with Customer Success Managers to triage and resolve technical issues; Build strong relationships with customer technical stakeholders; Manage multiple customer projects and technical workstreams simultaneously; Identify opportunities to simplify integrations and expand Cresta's impact; Collaborate across teams to develop scalable implementation practices for APAC
Seniority
Senior, hands-on IC
