Customer Success Systems Manager
Core
Own the tools and automations powering Legora's post-sales organization (Engagement, Solutions & Delivery, Technical Operations) to enable faster customer support and education.
Role type
Senior individual contributor systems manager (post-sales operations)
Builds
Automated workflows and integrated data connectivity across the post-sales tool stack
Domain
B2B SaaS / Legal Tech
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Hands-on systems administration, automation design, data connectivity, project management, stakeholder coordination, documentation
Preferred skills
Experience with Intercom, Skilljar, Claude, Notion, Clay, Sana, Granola, Salesforce/CRM
Technologies
Intercom, Skilljar, Claude, Notion, Clay, Sana, Granola, Salesforce
Responsibilities
Administer and configure support/customer education tools, design and maintain cross-system automations, partner with AI Enablement on tool governance, train internal teams on best practices
Seniority
Senior, hands-on IC