Senior Application Admin - Zendesk
Core
Senior Application Admin leading Zendesk CRM implementation, optimization, and technical support for Rover's customer experience platform.
Role type
Senior IC Application Administrator (Zendesk)
Builds
Zendesk CRM platform, integrations, and feature rollouts for Rover's global pet care operations
Domain
SaaS / Customer Support / Pet Care
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Zendesk platform administration, Zendesk API integration, business process translation, technical leadership, project management, independent operation
Preferred skills
Python/JavaScript scripting, M&A migrations, AI tool usage, Agile/Scrum frameworks, compliance (GDPR/CCPA)
Technologies
Zendesk, Netsuite, Python, JavaScript, Okta, Google Workspace, Jira, Confluence
Responsibilities
Evaluate and optimize Zendesk implementation; lead technical efforts for feature rollouts, migrations, and integrations; resolve escalated technical issues; mentor junior team members; provide thought leadership on platform usability and scalability
Seniority
Senior, hands-on IC with mentorship duties
