Contact Center Expert - Integration
Core
Credentialed, hands-on product and domain specialist providing targeted consultation, integration design, and platform optimization for enterprise contact center customers.
Role type
Senior IC Contact Center Integration Expert
Builds
Complex API integrations, CRM/ERP connections, and optimized contact center configurations for enterprise clients
Domain
CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service)
Required skills
REST API fluency, CRM/ERP integration design, CCaaS scripting (RingCX Studio), middleware/iPaaS design (MuleSoft/Boomi), platform health assessment, failure recovery, data mapping, architectural decision-making
Preferred skills
Vendor-side implementation experience, NICE CXone/Genesys/Five9/Salesforce/ServiceNow certifications, competitive platform knowledge
Technologies
RingCentral, RingCX Studio, MuleSoft, Boomi, Salesforce, ServiceNow, NICE CXone, Genesys, Five9, Zoom
Responsibilities
Lead time-bound customer engagements including discovery sessions, configuration reviews, and design workshops; Conduct platform health checks to identify gaps and risks; Consult on complex technical scenarios like API reviews and integration patterns; Document recurring product gaps and submit structured feedback to product teams
Seniority
Senior, hands-on IC
