Contact Center Expert - Integration
Core
Credentialed, hands-on product and domain specialist providing targeted consultation, platform health checks, and integration design for enterprise contact center customers.
Role type
Senior IC Contact Center Integration Expert
Builds
Complex API integrations, platform configurations, and optimization programs for CCaaS environments
Domain
Contact Center as a Service (CCaaS) and Unified Communications
Deliverable
client delivery
Required skills
CCaaS post-sales or solutions engineering experience, API integration design and delivery, CRM/ERP integration implementation, CCaaS scripting (e.g., RingCX Studio), REST API fluency, middleware/iPaaS design (e.g., MuleSoft, Boomi), production incident recovery, data mapping and workflow automation
Preferred skills
Vendor-side implementation experience, customer-side hands-on technical capacity, platform certifications (RingCentral, NICE CXone, Genesys, Five9, Salesforce, ServiceNow)
Technologies
RingCentral, NICE CXone, Genesys, Five9, Salesforce, ServiceNow, MuleSoft, Boomi, RingCX Studio, REST APIs
Responsibilities
Lead time-bound customer engagements including discovery sessions and design workshops, conduct platform health checks to identify gaps and risks, consult on complex technical scenarios like API reviews and integration patterns, document and submit structured product feedback, deliver written findings and verbal presentations to technical leads
Seniority
Senior, hands-on IC