Sr Support Engineer 1 - BY TMS/Transportation Management
Core
Provide premier techno-functional support and lead escalations for Blue Yonder Transportation Management (TMS) SaaS/Cloud solutions, diagnosing complex issues and ensuring system stability for strategic customers.
Role type
Senior Support Engineer (Techno-functional)
Builds
Enterprise Cloud/SaaS TMS environments and integrations for supply chain logistics workflows
Domain
Supply Chain, Logistics, Transportation
Required skills
Techno-functional support, Root Cause Analysis (RCA), SQL query optimization, SaaS observability, API/EDI integration, Knowledge-Centered Service (KCS), global stakeholder communication
Preferred skills
Blue Yonder (JDA) TMS experience, Supply Chain/Logistics domain knowledge, bilingual communication (English/Spanish)
Technologies
Blue Yonder TMS, Oracle, Microsoft SQL Server, AppDynamics, Splunk, ServiceNow, REST/SOAP APIs, EDI (X12/EDIFACT/XML), Azure APIM
Responsibilities
Diagnose and resolve complex SaaS/Cloud solution issues, lead high-severity incident escalations, analyze product source code and database performance, manage test environment replication, monitor system health via observability tools, author KCS articles
Seniority
Senior, hands-on IC