Principal Technical Support Engineer
Core
Swarm Lead for Salesforce Nightforce Japan Support team, acting as the first point of contact for after-hours technical challenges and owning the end-to-end customer experience for the EMEA shift.
Role type
Senior IC technical support team lead (swarm lead)
Builds
24/7/365 technical support for enterprise cloud-based platform customers in Japan & Korea
Domain
SaaS / Customer Success / Technical Support
Deliverable
client delivery
Required skills
escalation management, analytical skills, communication, mentoring, knowledge sharing, resource coordination, incident management
Preferred skills
swarm lead experience, critical environment support experience, DNS/DHCP management, HTML/CSS, web server/firewall/SSL/CDN knowledge
Technologies
Nightforce, Salesforce Clouds (Sales, Service, Platform, Marketing), DNS, DHCP, HTML, CSS, firewalls, web servers, proxy servers, SSL, TSL, HTTPS, CDN
