Developer Support Engineer
Core
Customer-facing engineer helping enterprises solve technical issues for Aera Decision Cloud™, a cloud-based analytics and decision intelligence platform.
Role type
Developer Support Engineer
Builds
Customer issue resolution and knowledge base articles for the Aera Decision Cloud™ platform
Domain
Decision Intelligence / Cloud Analytics
Deliverable
client delivery
Required skills
SQL, REST API, Unix, Cloud platforms, Log analysis, DB performance analysis, Application servers, Root cause analysis
Preferred skills
ZenDesk, JIRA, Confluence, Business Intelligence (ETL, data-warehouse), SAP techno-functional, Java programming, 3-tier architecture, AWS/Azure
Technologies
Aera Decision Cloud™, SQL, REST API, Unix, AWS, Azure, SAP, ZenDesk, JIRA, Confluence
Responsibilities
Interact with QA, App Development, Engineering, and Product Management teams to resolve customer-reported issues; Perform systematic root cause analysis; Communicate issue status and manage ticket life-cycle; Develop knowledge base articles; Participate in shift rotation
Seniority
Mid-level (2-4 years experience)
