Technical Support Engineer（Service Cloud）
Core
Technical Support Engineer for Service Cloud, solving customer technical challenges and driving success through expert troubleshooting and support.
Role type
Senior IC Technical Support Engineer (Service Cloud)
Builds
Customer success and technical resolution for Salesforce Service Cloud clients
Domain
SaaS CRM / Customer Support / Cloud Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting, SQL, HTML/CSS, JavaScript/jQuery, Database management, Firewall/Proxy/Web Server knowledge, API integration, Scripting
Preferred skills
Salesforce CRM, Amazon Connect, REST API/Webhooks, SOAP/XML, Cloud platforms (AWS/Azure), OOP (Java/C++), AI/ML concepts, Salesforce Certifications
Technologies
Service Cloud, Salesforce, Amazon Connect, AWS, Azure, REST API, SOAP, SQL, JavaScript, HTML, CSS
Responsibilities
Establish and maintain technical expertise in product features, perform analysis and debugging, manage customer expectations and experience, provide training, utilize internal tools and escalation teams, handle multi-tasking under pressure, collaborate with global support/dev teams, create and manage knowledge documents
