Support Engineer
Core
Primary technical point of contact for enterprise customers, handling complex application support issues and ensuring service stability.
Role type
Technical Support Engineer
Builds
Service stability and customer experience for enterprise clients
Domain
Knowledge Management / SaaS
Deliverable
client delivery
Required skills
Linux troubleshooting, SQL scripting, Cloud platforms (Azure), ITSM/ticketing systems, Incident resolution, Root cause analysis
Responsibilities
Receive, triage, investigate, and resolve support tickets; Perform in-depth troubleshooting of application, system, and infrastructure-related issues; Work closely with Development and DevOps teams on incident resolution and root cause analysis; Conduct live troubleshooting sessions with customers; Maintain documentation of issues and resolutions